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International Deliveries

Local Delivery

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Redmond Floral Policies

Delivery

Orders placed as late as 2 pm. in the recipient's time zone can be delivered that day (earlier times may apply at holidays and other busy times). Same day delivery is available on Saturday if you order by 12 pm in the recipient's time zone. We are closed Sundays. We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. (Funerals and memorials will be delivered prior to the service time) Substitution may be necessary to ensure your gift is delivered on the day you requested. Please note that we are unable to deliver to post office boxes or APOs.

Recipient Not Home

If the recipient is not at home at time of delivery, the delivery driver will do one or more of the following:

• • Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
• • Leave the arrangement with a neighbor and place a message on the recipient's door with location information
• • Call the recipient
• • Leave a note on the recipient's door asking them to call to reschedule the delivery. A fee of $10 will apply if it is necessary to re-deliver the arrangement.

Incorrect Address/Re-Delivery

If we receive an incorrect address on your order or have an address change after the order has been placed resulting in a re-delivery, you will be subject to a $10.00 re-delivery charge.

Cancellations

To provide you with the best possible service, you can cancel your order any time prior to the creation of the floral gift, plant basket, balloon bouquet, fruit & gourmet basket, etc. by the floral designers. If the design work has started or the gift is en route or has been delivered, we will be unable to cancel your order.

Substitutions

Substitutions may be necessary to ensure your arrangement is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

Flowers

• • In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
• • For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
• • If the floral container shown online is not available, a similar container will be used.

Plants

• • For green and blooming plants, similar plants may be substituted of equal or greater value.
• • For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
• • If the plant container shown online is not available, a similar container will be used.

International Service